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information source Federal Trade Commission

Debt Collection FAQs: A Guide for Consumers

If you’re behind in paying your bills, or a creditor’s records mistakenly make it appear that you are, a debt collector may be contacting you.

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The Federal Trade Commission (FTC), the nation’s consumer protection agency, enforces the Fair Debt Collection Practices Act (FDCPA), which prohibits debt collectors from using abusive, unfair, or deceptive practices to collect from you.

Under the FDCPA, a debt collector is someone who regularly collects debts owed to others. This includes collection agencies, lawyers who collect debts on a regular basis, and companies that buy delinquent debts and then try to collect them.

Here are some questions and answers about your rights under the Act.

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What types of debts are covered?

The Act covers personal, family, and household debts, including money you owe on a personal credit card account, an auto loan, a medical bill, and your mortgage. The FDCPA doesn’t cover debts you incurred to run a business.

Can a debt collector contact me any time or any place?

No. A debt collector may not contact you at inconvenient times or places, such as before 8 in the morning or after 9 at night, unless you agree to it. And collectors may not contact you at work if they’re told (orally or in writing) that you’re not allowed to get calls there.

How can I stop a debt collector from contacting me?

If a collector contacts you about a debt, you may want to talk to them at least once to see if you can resolve the matter – even if you don’t think you owe the debt, can’t repay it immediately, or think that the collector is contacting you by mistake. If you decide after contacting the debt collector that you don’t want the collector to contact you again, tell the collector – in writing – to stop contacting you. Here’s how to do that:

Make a copy of your letter. Send the original by certified mail, and pay for a “return receipt” so you’ll be able to document what the collector received. Once the collector receives your letter, they may not contact you again, with two exceptions: a collector can contact you to tell you there will be no further contact or to let you know that they or the creditor intend to take a specific action, like filing a lawsuit. Sending such a letter to a debt collector you owe money to does not get rid of the debt, but it should stop the contact. The creditor or the debt collector still can sue you to collect the debt

This day and age, credit card fraud is very common. Victims of credit card fraud often experience a lot of hassle and stress. If you have a credit card, you should always be aware of the security features that is included with the card. If you are looking to get a credit card, you should always make sure that it offers plenty of security.

With credit card companies all over the United States, credit card fraud is becoming more and more common. Consumers are becoming more and more aware of the situation, and always look for ways to protect themselves. Many companies that offer credit cards are looking into other methods of security, to prevent credit card fraud from happening.

The best way to protect yourself against fraud is to check the monthly credit card statements you receive. By looking at your statements, you’ll easily be able to tell if your account has suffered any type of fraud. If you notice any type of fraudulent charges, you should instantly contact your credit card company and inform them. This way, they look into it and try to retrieve the money that was illegally stolen from you.

Another way that you protect yourself from fraud is to never reply to emails that may appear to be sent by your bank or credit card company. There are a lot of fake emails going around, that will steal your information should you enter it in. You should always use caution with emails, and reply only if you know that the email was indeed sent from your bank or credit card provider.

You can also protect yourself from fraud by keeping your credit card around you at all times. When you hand it to someone to make a payment, ensure that it is given back to you promptly. You should also keep it safe from others so they can’t view your information. When you carry your credit card with you, you should always keep it in a safe place, such as your wallet. This way, you don’t have to worry about it falling out.

There are always steps that you can take, to avoid falling into the trap of thieves and criminals. Criminals are always out there, looking for ways that they can steal your credit card information. Therefore, it’s up to you to protect yourself. Credit card fraud happens quite frequently these days, normally as a result of credit card holders not being aware of how to protect themselves. Anytime you suspect credit card fraud, you should contact your bank or company. This way, you can let them know what happened - and take the necessary steps in stopping fraud before it goes on any farther.

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